Support
Contact & Support
Running into something, have feedback, or need help with your account? Email the team directly — a real person reads every message.
Email support
support@acenotes.appReplies within 48 hours. Include your account email and a screenshot if something looks broken.
Common questions
How do I cancel or manage my subscription?
Subscriptions are managed through your Apple ID. Open the Settings app on your iPhone, tap your name at the top, then Subscriptions. You can cancel, change plan, or restart from there. Canceling keeps access until the end of the current billing period.
How do I delete my account and data?
You can permanently delete your account from inside the app: Settings → Account → Delete Account. This removes your notes, audio, and profile from our servers. If you're unable to access the app, email us and we'll process the deletion within 7 days.
When will I hear back?
We reply to every email within 48 hours, usually much sooner. If your request is urgent (billing, lost access, a broken feature before a deadline), put "URGENT" in the subject and we'll prioritize it.