Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and AceNotes (“AceNotes,” “we,” “us,” or “our”) governing your access to and use of the AceNotes website, iOS and mobile applications, web application, and related services that link to these Terms (collectively, the “Service”). The specific legal entity operating the Service is identified in the Contact Information section at the end of these Terms. By accessing or using the Service, you agree, on behalf of yourself or the entity you represent, to be bound by these Terms and our Privacy Policy, and you represent and warrant that you have the right, authority, and capacity to enter into these Terms. If you do not agree, do not access or use the Service.

Note: Section 12 describes how disputes are resolved, including an arbitration agreement and class action waiver. Please review Section 12 carefully.

1. Eligibility and Accounts

1.1 Age

The Service is not available to users under 13 years old. If you are between 13 and 18 years old, or the age of majority where you live, you may use the Service only with the consent of a parent or legal guardian who agrees to these Terms on your behalf.

1.2 Registration; Account Security

You must provide accurate and current information and keep it updated. You are responsible for any activity that occurs under your account and for keeping your password and authentication methods secure. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your account or any other breach of security. AceNotes is not liable for any loss or damage arising from your failure to comply with these requirements.

1.3 Organization or Workspace Accounts

If you create or join an organization, team, classroom, or workspace account (an “Organization”), the Organization, and not you individually, may control that account and the data within it. The Organization may manage, access, suspend, or terminate your access and may set policies that apply to your use. If your email domain is owned or managed by an Organization, we may migrate your account and related content to that Organization. Content created or stored in an Organization account may be owned or controlled by that Organization.

1.4 Third-Party Services

The Service may allow you to connect third-party accounts or services, such as Apple, Google, Zoom, Google Drive, or similar services. You authorize us to access, process, and transfer information from those third-party services as reasonably necessary to provide and improve the Service. Third-party services are not under our control, and AceNotes is not responsible for any third-party services. We provide access to third-party services only as a convenience, and do not review, approve, monitor, endorse, warrant, or make representations with respect to them. You use all third-party services at your own risk, and their terms and privacy policies apply to your use of them.

2. Access to the Service

2.1 License

Subject to these Terms, AceNotes grants you a limited, non-transferable, non-exclusive, revocable license to access and use the Service solely for your own personal, internal, and non-commercial use, unless we expressly agree otherwise in writing.

2.2 Certain Restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you may not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Service, whether in whole or in part, or any content displayed within the Service; (b) you may not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Service except to the extent prohibited by applicable law; (c) you may not access the Service to build a similar or competitive service, product, or application; and (d) except as expressly stated in these Terms, no part of the Service may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means.

2.3 Modification

We reserve the right, at any time, to modify, suspend, or discontinue the Service, in whole or in part, with or without notice to you. You agree that we are not liable to you or to any third party for any modification, suspension, or discontinuation of the Service or any part of it.

2.4 No Support or Maintenance

You acknowledge and agree that AceNotes has no obligation to provide support or maintenance for the Service unless we expressly agree otherwise.

2.5 Ownership

Excluding any User Content you provide, you acknowledge that all intellectual property rights in and to the Service and its content, including all copyrights, patents, trademarks, trade secrets, technology, software, and other proprietary rights, are owned by AceNotes or AceNotes' licensors and suppliers. These Terms do not transfer to you any ownership interest in the Service or any related intellectual property rights other than the limited right to use the Service in accordance with these Terms. AceNotes and its licensors reserve all rights not expressly granted.

3. Fees and Subscriptions

3.1 Subscriptions

Certain features of the Service may be offered on a paid subscription basis (“Subscription”). Unless otherwise stated, Subscriptions automatically renew for successive periods of the same length and at the then-current price until canceled.

3.2 Billing and Cancellation

If you purchase a Subscription through our website, you may cancel through your account settings or by contacting us. If you purchase through Apple's App Store or another mobile platform, you must cancel through that platform. Cancellation takes effect at the end of the current billing period unless otherwise required by law. Fees are non-refundable except as required by law.

3.3 Trials, Pricing Changes, and Taxes

We may offer free trials from time to time. Unless canceled before the end of the trial, a free trial may convert to a paid Subscription. We may change prices or features prospectively, with notice where required by law. Applicable taxes may be charged.

3.4 Delinquency

We may suspend or terminate access to the Service for unpaid amounts. You remain responsible for fees incurred through the end of the applicable term.

4. User Content; Rights and Responsibilities

4.1 Definitions

“User Content” means any content you upload, record, submit, generate, transmit, or otherwise make available through the Service, including audio, transcripts, notes, outlines, flashcards, quizzes, summaries, images, documents, files, prompts, metadata, and similar content.

4.2 Ownership and Responsibility

You retain ownership of your User Content, subject to the rights you grant in these Terms. You are solely responsible for your User Content and assume all risks associated with it, including any reliance on its accuracy, completeness, legality, or usefulness by others, or any disclosure of User Content that personally identifies you or any third party. By uploading or submitting User Content, you represent and warrant that you have all rights, permissions, and consents necessary to do so and that your User Content does not violate these Terms or any applicable law.

4.3 License to AceNotes

You hereby grant, and represent and warrant that you have the right to grant, to AceNotes a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, modify, translate, transmit, display, perform, distribute, and otherwise use your User Content solely as necessary to operate, provide, maintain, improve, troubleshoot, secure, and support the Service and related features made available to you. This license includes the right to use service providers acting on our behalf. Except as otherwise stated in our Privacy Policy or separate written agreement, we do not claim ownership of your User Content.

4.4 Deletion

You may delete User Content from your account using available tools in the Service. Deleted content may remain in backups, logs, caches, or similar systems for a limited period before permanent deletion, and may also be retained where required by law or for legitimate business purposes such as security, fraud prevention, dispute resolution, or compliance.

4.5 Sharing and Access Controls

The Service may allow you to share User Content or outputs with others, including by link, collaboration, classroom, or team features. Although we may provide settings intended to limit access, we cannot guarantee that shared content will remain private or restricted. You are responsible for your sharing decisions and for any third-party use of content you share.

4.6 Recording Compliance

The Service may allow you to record, upload, transcribe, summarize, or otherwise process audio, video, meetings, classes, lectures, conversations, or similar materials. Recording and consent laws vary by jurisdiction. You are solely responsible for providing all legally required notices and obtaining all necessary permissions and consents from participants or rights holders before recording, uploading, or processing any such content, and for ensuring your use complies with applicable law, school policies, workplace policies, and contractual obligations.

4.7 Acceptable Use

You agree not to:

• copy, scrape, reverse engineer, or misuse the Service;
• upload, submit, or generate unlawful, infringing, defamatory, abusive, harmful, fraudulent, or otherwise objectionable content;
• interfere with, disrupt, damage, or gain unauthorized access to the Service or its related systems;
• bypass security protections, rate limits, or usage limits;
• use the Service to infringe the rights of others, including privacy, publicity, confidentiality, copyright, trademark, or other intellectual property rights;
• use the Service to create, submit, or distribute malware, spam, deceptive content, or unlawful surveillance;
• use the Service in connection with any commercial transcription, note resale, exam cheating, academic dishonesty, or unauthorized monitoring workflow; or
• violate any applicable law, regulation, or third-party right.

4.8 Feedback

If you provide us with suggestions, ideas, comments, or other feedback regarding the Service (“Feedback”), you agree that we may use and exploit such Feedback for any purpose without restriction or compensation to you, and you assign to us any rights you may have in such Feedback to the extent permitted by law.

4.9 Enforcement

We reserve the right, but have no obligation, to review, monitor, refuse, remove, or disable access to any User Content, and to investigate and take appropriate action against any person who, in our sole discretion, violates these Terms, applicable law, or creates liability or risk for us or others. Such action may include removing content, suspending access, terminating accounts, or cooperating with law enforcement.

5. Privacy; Data Use; Model Training

5.1 Privacy Policy

Our collection, use, and disclosure of personal information are described in our Privacy Policy, which is incorporated into these Terms by reference.

5.2 Usage Data; Aggregated and Deidentified Data

We may collect usage, diagnostic, technical, and analytics data relating to your use of the Service. We may also create aggregated, anonymized, or deidentified data that does not identify you personally and use such data to operate, analyze, improve, develop, and support the Service and related products or services.

5.3 Model Improvement

Unless we clearly state otherwise in product settings, a separate agreement, or our Privacy Policy, we do not use your private User Content to train our own proprietary models. However, certain third-party service providers or model providers used to power features of the Service may process your content in accordance with their own terms, data policies, and our agreements with them. You acknowledge that third-party AI, hosting, transcription, analytics, storage, and infrastructure vendors may process your User Content as necessary to provide the Service.

6. AI-Generated Outputs and Professional Use

6.1 AI Outputs

The Service may provide AI-generated notes, outlines, flashcards, quizzes, summaries, explanations, recommendations, transcripts, and other outputs. These outputs may be inaccurate, incomplete, misleading, biased, offensive, or inappropriate. You are solely responsible for reviewing outputs carefully and applying human judgment before relying on them.

6.2 No Professional Advice

The Service does not provide legal, medical, financial, mental health, educational accreditation, or other professional advice. You should seek qualified professional advice before relying on any output for such purposes.

6.3 Educational Use Only

AceNotes is designed as a study, productivity, and note-taking tool. You are responsible for ensuring that your use complies with your school, employer, organization, testing provider, or institution's rules regarding acceptable use, academic integrity, collaboration, recording, and AI assistance.

7. Intellectual Property; DMCA

7.1 DMCA Agent

We respect intellectual property rights. If you believe material on the Service infringes your copyright, you may send a notice that complies with 17 U.S.C. § 512(c)(3) to our designated agent at support@acenotes.app. Your notice should include your physical or electronic signature, identification of the copyrighted work claimed to be infringed, identification of the allegedly infringing material and its location, your contact information, a statement of good-faith belief, and a statement under penalty of perjury that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

7.2 Counter-Notice

If you believe material was removed or disabled by mistake or misidentification, you may send a counter-notice as permitted by applicable law.

7.3 Repeat Infringers

We may suspend or terminate accounts of repeat infringers where appropriate.

8. Updates to These Terms

We may update these Terms from time to time by posting an updated version and revising the Effective Date above. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

9. Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis. AceNotes and its affiliates, licensors, suppliers, and service providers expressly disclaim all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, we do not warrant that the Service will be uninterrupted, timely, secure, error-free, accurate, complete, reliable, free of viruses or other harmful code, or that any content or output will be correct, useful, or suitable for your purposes.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you.

10. Limitation of Liability

To the maximum extent permitted by law, in no event will AceNotes or its affiliates, officers, managers, members, employees, agents, licensors, suppliers, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business interruption, or cost of substitute services, arising out of or relating to these Terms or the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the total liability of AceNotes for all claims arising out of or relating to these Terms or the Service will not exceed the greater of: (a) the amount you paid to AceNotes for the Service in the 12 months before the event giving rise to the claim; or (b) $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless AceNotes and its affiliates, officers, managers, members, employees, representatives, agents, licensors, suppliers, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and attorneys' fees arising out of or relating to: (a) your User Content; (b) your use of the Service; (c) your violation of these Terms; (d) your violation of applicable law; or (e) your infringement or violation of the rights of any third party. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. Dispute Resolution; Arbitration; Class Action Waiver

Arbitration & class action waiver notice: Except for certain disputes described in this Section 12, you agree that disputes between you and AceNotes will be resolved by binding, final, individual arbitration under the AAA Consumer Arbitration Rules and you waive your right to a jury trial or to participate in a class action.

Unless you opt out of the agreement to arbitrate within 30 days: (1) you will only be permitted to pursue disputes or claims and seek relief against AceNotes on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding, and you waive your right to participate in a class action lawsuit or class-wide arbitration; and (2) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.

12.1 Informal Resolution

Before filing a claim against AceNotes, you agree to first try to resolve the dispute informally by sending written notice to support@acenotes.app. Your notice must include your name, contact information, a description of the dispute, and the relief sought. If we do not resolve the dispute within 60 days after receipt of the notice, either party may commence arbitration.

12.2 Arbitration Agreement

Except as otherwise provided in these Terms, you and AceNotes agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this arbitration agreement.

12.3 Exceptions

Either party may: (a) bring an individual action in small claims court if the claim qualifies; and (b) seek temporary, preliminary, or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized access to or misuse of the Service.

12.4 Arbitration Procedures

Arbitration may be conducted by telephone, video conference, or written submissions, unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will take place in the county where you reside, unless otherwise agreed. The AAA Rules are available at www.adr.org. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.

12.5 Class Action Waiver

You and AceNotes agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

12.6 Opt-Out

You may opt out of this arbitration agreement within 30 days after first accepting these Terms by sending a written notice to support@acenotes.app with the subject line “Arbitration Opt-Out.” Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration.

12.7 Fees and Awards

Payment of filing, administration, and arbitrator fees will be governed by the AAA Rules. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

12.8 Severability; Survival

If any portion of this Section 12 is found unenforceable, that portion will be severed and the remainder will remain in full force and effect, except that if the class action waiver is found unenforceable, then this Section 12 will be unenforceable in its entirety. This Section 12 survives termination of these Terms.

13. Termination and Suspension

We may suspend, restrict, or terminate your access to the Service, in whole or in part, at any time, with or without notice, for any reason or no reason, including if we believe you have violated these Terms, applicable law, or created risk or liability for us or others. You may stop using the Service at any time. Upon termination, your right to access and use the Service will immediately cease. We may delete or disable access to your account and User Content, subject to applicable law and our retention practices. Sections that by their nature should survive termination will survive, including Sections 2.5, 4 through 12, and 14.

14. Electronic Communications; Notices; Miscellaneous

14.1 Electronic Communications

You consent to receive communications from us electronically, including by email, in-app messages, push notifications, and postings through the Service, and you agree that such communications satisfy any legal requirement that communications be in writing.

14.2 Notices and Communications

For support, general notices, legal notices, or arbitration-related notices, contact us at support@acenotes.app. We may provide notices to you via email, in-app message, push notification, or posting through the Service. You may opt out of promotional emails by using the unsubscribe link in those emails, but you will continue to receive operational, security, and transactional communications.

14.3 Export Controls

You may not use or access the Service in violation of U.S. export control, sanctions, or other applicable trade laws.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

14.5 Governing Law; Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles, except to the extent federal law governs arbitration. Subject to Section 12, any action permitted to be brought in court shall be brought exclusively in the state or federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of those courts.

14.6 Severability; Waiver

If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision is not a waiver of that right or provision.

14.7 Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, governmental actions, war, terrorism, civil unrest, or failures of third-party providers.

14.8 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms or policies incorporated by reference, constitute the entire agreement between you and AceNotes regarding the Service and supersede all prior or contemporaneous understandings relating to the Service.

14.9 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated.

Contact Information